How long until my order is ready to ship?
Custom orders are currently ready to ship in 1-2 weeks. This is subject to change, so please check the banner at the top of the home page for current turnaround times. Ready to ship (RTS) orders ship within 1-3 business days from receipt of payment. If your order contains RTS items as well as custom items, you can choose to split your order into two shipments or wait until your custom order is ready to ship. Please leave a note at checkout if you would like your order split in two (extra shipping charges will apply). If not specified, RTS items will ship with custom orders.
How much does it cost for shipping?
Once you go through the order checkout process, you will be directed to a shipping page, which will calculate the cost of shipping your items to your area. Shipping within Canada starts at around $12. Follow us on Instagram and Facebook to hear about our special flat rate shipping deals, which we offer periodically. Shipping is free within Canada for orders over $200.
Do you offer local pickup?
If you would prefer to pick up your order in person, local contact-free pickup is available. We are located in Merville, BC, just north of Courtenay and south of Campbell River. We offer an alternate pickup location just south of Courtenay in Royston as well. If you would like to pick up your order choose LOCAL PICKUP under shipping at checkout. We will email you pickup details when your order is ready.
Can I track my shipped item?
Yes! Items are shipped via Canada Post regular parcel service. When your item ships you will receive an email notification, which also contains a tracking number so you can track your shipment. US orders also come with a tracking number. Tracking numbers are not available for international orders.
I live outside of Canada - will I have to pay duty or taxes?
Import duties, handling charges and taxes are the responsibility of the customer and are not included in the item price or shipping cost. Please be sure to check with your country's customs office to determine what these additional costs might be before placing your order.